Annual safety training for our tour guides

Our guides play a crucial role in every tour and trekking experience, so it is essential that they receive thorough training in various areas, including history, customer service, first aid procedures, navigation, geolocation, and other important skills. Therefore, at the beginning of each year, between January and February, we conduct comprehensive training sessions led by our most experienced guides. These sessions cover guiding techniques, customer service, and conflict resolution.

As a result, every TreXperience tour is led by a knowledgeable and qualified guide who is always prepared to share the best moments of the journey with you.

Emergency Training for Our Porters and Guides

At TreXperience, we recognize that the Inca Trail experience is made possible by the hard work and dedication of our porters. Each year, we bring together nearly 200 team members to enhance their understanding of biodiversity, archaeological heritage, and responsible trail management. In collaboration with specialists from SERNANP and Peru’s Ministry of Culture, we equip them with the necessary tools to help protect the trail.

This training, along with our Porter House, which provides bunk beds and bathroom facilities for our porters to stay overnight in Cusco, reflects our commitment to a work ethic based on respect, learning, and teamwork.

By choosing TreXperience, you also support the individuals who protect every step of the trail and help lighten your load.

Refresher courses in safe food handling for our cooks

We believe that a good meal not only restores your energy but also transforms a break in the mountains into a special memory. That’s why our chefs and kitchen assistants receive annual training in high-altitude cooking, food safety, practical techniques, and menu planning for remote campsites. This training equips them to adapt to various routes, such as the Inca Trail, Salkantay, Choquequirao, and Lares, while serving nutritious meals that cater to vegetarian, vegan, and other dietary requirements with the same level of care.

In this way, the flavors of Peru become an integral part of each day on the trail, demonstrating that even far from the city, warm hospitality, excellent service, and thoughtfully prepared meals are key components of the adventure.

Our most recent training session took place on February 8, 2026. The program included both classroom instruction and hands-on practice, covering the essentials of mountain cooking as well as the preparation and service of multi-course meals at remote campsites.

Interdisciplinary Training for Our Office Staff 

Our office staff plays a crucial role behind the scenes, making every traveler’s smile possible. Their dedication ensures careful organization, precise timing, and a diverse range of experiences for our guests. However, their responsibilities extend far beyond that. Our warehouse and logistics team ensures that all camping equipment is in excellent condition, our accounting team guarantees accurate tax payments and fair wages for employees, our marketing team highlights our achievements, and our sales team organizes the best tours for our travelers. Each team contributes to the success of every journey, and it is our responsibility to grow alongside them.

To support this growth, our office staff participates in ongoing training that helps them develop their skills and fosters professional growth across various areas of the company. By investing in their development, we are working towards creating a better future for our team.

Training and coordination for our drivers

Our drivers are a vital part of every travel experience. They welcome guests, connect various stages of the itinerary, and coordinate with our guides and operations team to ensure all scheduled transfers run smoothly. Their responsibilities extend beyond just driving; they must treat travelers with respect, communicate effectively, and respond responsibly to the conditions of Peru’s roads.

TreXperience provides comprehensive training in defensive driving, road safety, traveler service, emergency procedures, mountain-road driving, and fatigue prevention. These training sessions are conducted annually and are led by the agency’s most experienced drivers.

While each team member has a specific role, it's essential for everyone to know how to collaborate when route conditions change or when a traveler needs assistance.

Small Groups and Exclusive Service

Experiences are more memorable when joy is shared. At TreXperience, we operate exclusive groups of around 12 travelers, allowing our guides to build closer connections with each guest and provide personalized attention throughout the adventure. Additionally, we have a policy of assigning an assistant guide to groups larger than 7 travelers, ensuring that everyone receives attentive and personalized support.

When you choose a luxury tour or private service, one of our private guides will be available to assist you throughout your experience. This commitment ensures that every traveler feels supported and cared for from beginning to end. At TreXperience, we want you to enjoy your journey with complete confidence, knowing that highly qualified professionals are always ready to help whenever needed.

Pre-Tour Briefings and Safety Talks

One day before the tour begins, the guide holds a briefing to explain the itinerary, schedule, hiking difficulty, and potential weather conditions along the route. The guide also provides recommendations on appropriate clothing, essential camping equipment, hydration, hiking pace, and procedures to follow in case of discomfort or emergencies. This meeting serves as an opportunity to answer any questions, helping each traveler start the trekking experience with clear information and greater confidence.

Additionally, the briefing covers the rules for visiting archaeological sites and emphasizes the importance of protecting their trails, walls, and natural surroundings. This is particularly crucial on the Inca Trail, a route regulated by the Peruvian government. Visitors must remain on designated paths, use assigned campsites, and adhere to the instructions of both the authorities and their guide. The objective is to explore this heritage site responsibly, prevent damage, and arrive at Machu Picchu with a deeper understanding of the historical and cultural significance of each place visited.

First Aid

At TreXperience, our first aid training equips team members to identify signs of illness or discomfort, deliver appropriate initial care, and respond quickly and effectively in emergencies. This training enhances safety on all routes, particularly in mountainous areas, and enables us to support travelers with greater confidence and responsibility throughout their experience.

Emergency oxygen on trekking and high-altitude routes

On our treks and high-altitude tours, our trail team carries oxygen to assist travelers who may need it along the way. We also have a first-aid kit, and depending on the route, we may carry radios or satellite phones to ensure our team can stay in contact with support staff in areas with limited or no regular mobile service.

Our guides are trained to manage the group’s pace, monitor travelers’ well-being, and respond if someone feels unwell or requires assistance. While oxygen is part of our safety equipment, it is not a substitute for proper acclimatization, personal medication, physical preparation, or the travel insurance we recommend for mountain activities.

What does the TreXperience first aid kit contain?

Our guides carry a first aid kit designed to provide initial care for minor illnesses or injuries encountered along the route. This kit remains with the group throughout the trek and is an essential part of our safety system, along with emergency oxygen and the communication equipment available for each itinerary.

Every traveler must bring their own personal medication and inform us in advance of any medical conditions, allergies, or important treatments.

Merit-Based Professional Growth

Our guiding team is made up of professionals from Cusco who possess extensive knowledge of Peru’s history, culture, and landscapes. Their local experience enables them to explain each destination in a friendly and engaging manner, helping travelers better to understand the traditions and everyday life of Andean communities. Many of our guides are also fluent in English, making communication easier throughout the journey.

At TreXperience, we encourage our assistant guides to continually develop their skills in group support and management. They work closely with our lead guides, and we are committed to fostering their continuous learning.

We believe that professional growth should be based on merit and the commitment demonstrated on the trail, rather than just the length of time someone has been with the company. For this reason, both lead guides and assistant guides are regularly evaluated. The results of these evaluations help determine their continued association with the agency at the beginning of each year.

Code Against the Sexual Exploitation of Children and Adolescents (ESNNA)

Peru’s Ministry of Foreign Trade and Tourism (MINCETUR) has established a policy against the sexual exploitation of children and adolescents (ESNNA).

TreXperience follows ESNNA regulations and has adopted joint measures to help prevent the issues described above. As a result, we make the following declaration:

• We oppose all forms of sexual exploitation of children and adolescents in Peru and around the world, particularly when associated with tourism, as this violates fundamental human rights and is incompatible with our company’s values and objectives.
• In accordance with the principles stated above, we condemn anyone who uses tourism activities, opportunities, or services to encourage, facilitate, or justify the sexual exploitation of children and adolescents.
• We condemn anyone who uses tourism activities, opportunities, or services to encourage, facilitate, or justify the sexual exploitation of girls.

TreXperience supports the fight against the sexual exploitation of children and adolescents in the tourism industry by adopting the following code of conduct for all travelers and staff:

• Maintain an ethical policy that categorically opposes the sexual exploitation of children and adolescents.
• Inform and educate staff about the company’s policy on preventing the sexual exploitation of children and adolescents during trips and tours.
• Display notices in visible locations to remind customers and suppliers of our position against the sexual exploitation of children and adolescents in tourism.
• Include a statement in contracts with travel suppliers expressing our shared opposition to the sexual exploitation of young people of all genders, including girls, boys, and young adults. The following statement will be used: “The travel and tourism industry supports the protection of young people and children from sexual exploitation. For this reason, we do not tolerate any behavior that encourages the sexual abuse of children or adolescents.

Responsible Use of Designated Campsites

On regulated routes like the Inca Trail, we utilize designated campsites for each day of the trek. These sites are part of the official management system for the route, helping to control visitor numbers, bathroom usage, and group logistics. For other treks, such as Choquequirao, our team sets up camp in established locations along the itinerary.

Using designated or pre-coordinated areas prevents unnecessary clearing of new spaces, reduces damage to vegetation, and helps keep rest areas organized. Our team sets up sleeping tents, dining and kitchen areas, and portable toilets as needed. Additionally, our guides, cooks, and porters receive training in waste reduction, reuse, and responsible management on routes such as the Inca Trail, Salkantay, and Choquequirao.

At the end of each stay, our goal is to leave the area clean and ensure that no waste generated by our operations remains on the trail.

Technical Inspections and Preventive Vehicle Maintenance

The vehicles used on our tours are an essential part of overall travel safety. For this reason, they have valid technical inspection certificates and receive preventive maintenance based on their use, mileage, and operating conditions. Before assigning a vehicle to a service, our operations team checks that it is in a suitable condition to complete the scheduled journey.

Before every departure, we conduct an operational inspection of the vehicle and follow a preventive maintenance program. We also verify that all documents, technical inspections, and safety equipment are valid and up to date before assigning the vehicle to a tour.