Collection of personal information

When you make a booking with TreXperience, we may request certain personal information needed to properly arrange the services you have booked. This may include:

• full name

• date of birth

• gender

• phone number

• nationality

• email address

• emergency contact information

• passport details

• accommodation preferences

This information is used only when necessary to arrange and confirm the services related to your trip, such as entry permits, Machu Picchu tickets, train tickets, accommodation, and other services included in your booking.

To complete these arrangements, TreXperience may share certain personal information with the relevant authorities and with service providers directly involved in your trip, such as railway operators, hotels, or other tourism providers, only to the extent necessary to process and confirm your booking.

By booking a service with TreXperience, you authorize us to process and, when necessary, share the personal information required to arrange the services included in your trip, in accordance with our Privacy Policy.

Other uses of your personal information

When you make a booking, TreXperience collects your email address and personal information. This information is necessary to reserve your permits, arrange the services you have booked, and maintain active communication with you about your trip.

TreXperience also processes your IP address when you visit our website or blog. Your IP address and session cookies help us better understand your needs as a customer and how our website is used.

This data helps us understand how our website is used, improve its performance, and provide an experience that better meets the needs of our users.

Travel Partners

TreXperience may also receive your information when you make a booking through one of our business partners. In these cases, we receive only the information necessary to arrange and confirm the services you have booked.

For certain tours and services, such as the Inca Trail or Machu Picchu tickets, passport details are essential because they are required to process the corresponding permits, tickets, and reservations. Without this information, we will not be able to complete or confirm these services.

Communication

We will use the contact information provided during the booking process only to manage your reservation and keep you informed about the services you have booked. We may send you booking confirmations, reminders, operational information, or important updates related to your tour or travel package.

These communications will be sent to your registered email address or, when you have provided a phone number, through messaging services. Your contact information will be handled in accordance with our privacy policies and used exclusively for purposes related to your booking and the services we provide.

Newsletters

When you visit our website and choose to subscribe to our newsletter, we may send you information about travel in Peru, destination recommendations, news, promotions, and special offers from TreXperience.

These communications will only be sent to the contact details you provided for this purpose. You can withdraw your consent and unsubscribe at any time using the option provided in our emails or by writing to us at info@trexperienceperu.com.

Data transfers outside your country

If you live in the United States, the European Union, the United Kingdom, Canada, or another country outside Peru, please be aware that your personal data may be transferred to and processed in Peru to arrange the services you have requested.

The data protection laws that apply in Peru may differ from those in your country of residence. However, TreXperience will take reasonable measures to protect your personal information and help ensure that it is handled securely and confidentially.

Legal Requirements

TreXperience may collect, use, retain, or share certain personal information when reasonably necessary to comply with legal obligations or protect the security of our services. This may include:

• Responding to court orders, requests from competent authorities, or other legally valid requests.
• Preventing, investigating, or detecting possible fraud or unlawful activity.
• Protecting the rights, property, and safety of TreXperience and its business partners.

In these cases, the processing or disclosure of information will be limited, whenever possible, to the data necessary for the relevant purpose and in accordance with applicable laws.

How do we store your personal information?

TreXperience stores your personal information in protected systems and limits access to authorized personnel who need it to perform their duties and manage the services you have booked. TreXperience does not sell your personal information to third parties.

How can you update or delete your personal data?

You have the right to request the update, correction, or deletion of your personal data.

We will delete or stop retaining your personal information upon request, provided that it is no longer required to deliver the services you have booked.

In certain cases, we may need to retain some information for the period required by applicable legal obligations.

Photo and Video Rights

TreXperience may use photographs or videos taken during the trips we organize for promotional, commercial, or brand communication purposes, without any payment, commission, or financial compensation to travelers who appear in the material.

If you do not want TreXperience to use a photograph or video in which you appear, or if you later wish to request its removal, you can contact us. We will review and address your request to remove the content from our own channels whenever reasonably possible.

Cookies

TreXperience uses cookies and similar technologies to improve how our website works, remember certain preferences, and understand how users interact with our pages.

You can accept, reject, or manage the use of cookies. Please note that if you disable certain essential or functional cookies, some website features may not work properly or may have limited availability.

Changes to this Privacy Policy

TreXperience may update this Privacy Policy when necessary. If we make significant changes that could affect how we handle your personal data, we will make reasonable efforts to inform you through the available contact methods, when appropriate.

We recommend reviewing this policy periodically to stay informed about any updates.

If you have any questions about our Privacy Policy, you can write to us at info@trexperienceperu.com.