Book with Confidence and Flexibility Machu Picchu Tours
Book with confidence and flexibility your tours with TreXperience. You can cancel and rebook without extra fees in case of Travel Restrictions related to Covid 19 or similar Force Majeure events. We know planning your trips is difficult during times of uncertainty, travel restrictions, and safety concerns.
Flexibility Policy for tours in 2023 - 2024
Multiday Machu Picchu tours - Tour with hotels policy
To book tours with TreXperience, you must pay an initial deposit of 200.USD for standard tours and 400.USD for Luxury Tours and packages, and 30% initial for customized multiday tours. This initial deposit is requested for your Inca Trail Permits, Train Tickets, booking hotels, and organizing your tour.
The Initial Payment is non-refundable and non-transferable under any circumstances; however, in case of travel restrictions that might prevent you from traveling specifically to Peru, you will be able to transfer your initial deposit to a future date with no fees. All date changes or cancellations must be requested 72 hours before the tour departure date without fees.
Please note that this benefit only applies when travel restrictions related to Covid 19 or similar force majeure events prevent you from traveling to Peru.
Cusco Day Tours Policy
To book Day Tours such as Humantay Lake, Rainbow Mountain, Maras Moray, Sacred Valley, City tours, or any other tour that doesn't include Machu Picchu, you can cancel the tour and get a full refund for up to 72 hours. Please note that this policy only applies to days tours in that Machu Picchu or hotels are not involved.
Book with Confidence policy
Our flexibility policy allows all bookings to cancel and change the departure dates with no added costs for tours scheduled at any time. Please note that with this policy, the initial payments are non-refundable; however, you can change the travel dates and even pass this credit on to a friend or relatives when travel restrictions exist. This way, TreXperience ensures that you don't lose your deposit.
To benefit from this policy, you must change your departure dates or advise cancellation 72 hours before the tour departure date, which is only applicable when travel restrictions or proven force majeure events exist. After 72 hours, please read our Terms and Conditions.
Flexible bookings with TreXperience.
- Change your travel dates with no added costs in case of travel restrictions.
- You can change to a different tour available on our website.
- Get online support 24/7 on our live chat or +51957001937 (WhatsApp available)
Why should you book your tour with TreXperience?
We are a local Tour Operator.
TreXperience is an authentic tour operator in Cusco city. Please find the best prices and personalized service with us, and your money is used directly in Peru to provide you with incredible journeys at the best value.
You do not lose your deposits.
In case of travel restrictions, your deposits can be used in the future to book other tours by the same travelers or relatives or even pass them on to friends.
No Booking Fees
Using credit cards in Peru can be uncomfortable when you find out that most businesses charge about 5% or more for the benefit of paying with a credit card. ATMs can also be expensive and allow you to withdraw unlimited daily.
We want your vacations to be as smooth as possible. For this reason, we request only a small deposit for your tour with an easy payment system with any credit card or PayPal. The remaining balance can be paid online with a credit card with no fees.