Book your Machu Picchu tours and Peru tours with confidence and flexibility and feel safe. If travel restrictions change or something big happens, you can cancel and book again at no extra cost. We know it's hard to plan trips when things are uncertain, with travel restrictions and worries about safety.
Flexible Booking Policy for Machu Picchu Tours 2026
TreXperience Day Tours Policy
To book day tours such as Humantay Lake, Rainbow Mountain, Maras Moray, Sacred Valley, city tours, or any other tour that doesn't include Machu Picchu, you can cancel the tour and get a full refund up to 72 hours before the tour date. Please note that this policy only applies to day tours that do not involve Machu Picchu or hotels.
Multiday Machu Picchu tours - Tours with hotel
To book tours with TreXperience, you must pay an initial deposit of $200 for standard tours and $400 for luxury tours and packages, and 30% initially for customized multiday tours. This initial deposit is required for your Inca Trail permits, train tickets, hotel booking, and tour organizing.
The initial payment is non-refundable and non-transferable under any circumstances; however, in the case of travel restrictions that might prevent you from traveling specifically to Peru, you will be able to transfer your initial deposit to a future date with no fees. All date changes or cancellations must be requested 72 hours before the tour departure date without fees.
Please note that this benefit only applies when travel restrictions or similar force majeure events prevent you from traveling to Peru.
Book with Confidence policy
Our flexible booking policy allows you to cancel or change your tour dates for free at any time before 72 hours to the departure date. However, please remember that the initial payment is not refundable. But you can change your travel dates without extra costs or even transfer your booking to a friend or family member if travel restrictions or force majeure events prevent you from traveling to Peru. This way, with TreXperience, your deposit won't go to waste.
To utilize this policy, you must select new dates or cancel your trip at least 72 hours before your tour starts. This applies only to tour dates affected by travel restrictions or in the case of significant, unexpected events. If it's less than 72 hours to your tour, please refer to our Terms and Conditions for the next steps.
Why Choose TreXperience for Your Inca Trail & Machu Picchu Tours?
We are a local Tour Operator
TreXperience is a genuine tour operator based in Cusco City. With us, you'll find the best prices and personalized service. Your money is spent here in Peru, helping give you amazing trips at the best value.
You do not lose your deposits
If there are travel restrictions, you can use your deposits later to book other tours for yourself, your family, or even give them to friends.
Secure Booking System
Book your tours safely with our easy-to-use system. Your transactions are secure and held in a dedicated trust fund. Payments are only released to us after your tour is successfully completed, ensuring a commitment to service excellence and financial safety. Book your next adventure with confidence, knowing that your satisfaction is our top priority and your payments are safeguarded every step of the way.
Unmissable Tours in Cusco
FAQs - Book with confidence and flexibility
When is my Machu Picchu reservation confirmed?
Paying the deposit allows us to begin arranging your trip, but it does not automatically confirm the tour. We must first check the availability of entrance tickets, permits, trains, and any other included services. Your reservation is confirmed once you receive written confirmation from TreXperience. The email should include your travel dates, itinerary, and the next steps for preparing for your trip. Review it carefully and let us know immediately if any information is incorrect.
What information do I need to provide to book a Machu Picchu tour?
You must provide each traveler’s full name exactly as it appears on their passport, along with their passport number, date of birth, nationality, and gender. This information is required to arrange entrance tickets, permits, and train tickets. We also recommend telling us in advance about any allergies, dietary requirements, medical conditions, or special requests that may affect the organization of your tour.
What should I do if I renew my passport after booking?
Contact TreXperience as soon as you receive your new passport so we can update your reservation details. Do not wait until you arrive in Cusco, as some permits and tickets may already have been issued using your previous passport information. Whenever possible, bring both your old and new passports with you during the trip. This can make it easier to verify your identity if any service was booked before your passport was renewed.
Can I pay for my Machu Picchu tour in installments?
Yes. Depending on the tour and when you book, the current terms allow you to arrange full payment, installment payments, or another agreed payment plan. Any remaining balance must be paid in Cusco at least 24 hours before departure. You can pay in cash or by card. Card payments are subject to a 4.5% processing fee, while cash payments do not include this charge.
Can I choose my return train time from Machu Picchu?
You can request a specific departure time, but confirmation will depend on the train company’s availability. TreXperience usually books the option that works best with the group itinerary. If you have a flight, connection, or other commitment in Cusco, let us know before the train tickets are issued. Last-minute changes may involve additional fees or may not be available.
Is travel insurance recommended for Machu Picchu?
Yes, especially if your tour includes trekking or high-altitude activities. If you become ill or injured, our team can help you reach the nearest medical center or hotel, but medical expenses, transportation, and any possible evacuation are the traveler’s responsibility. TreXperience can provide supporting documentation for an insurance claim. Choose a policy that covers hiking, cancellations, delays, and emergency evacuation.
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