Terms and Conditions

BOOKING:

To book your trexperience of a lifetime please visit info [at] trexperienceperu.com or call our team on 005184595553 or 0051957011937.

 DEPOSIT:

In order to make a reservation with Trexperience Peru you are required to make a $200 deposit for each trek and a $ 400 deposit for each deluxe package. The deposit should be paid via PayPal. “No extra Fees with TreXperience”. All deposits are unfortunately non-refundable as they are used to secure your reservation (by purchasing permits, entrance tickets, etc.).

REMAINING BALANCE:

The remaining balance can be paid upon your arrival to Cusco and we ask that this be paid at least 36 hours prior to your tour. If you are not able to arrive in Cusco this far in advance of your trek, we ask that you notify your travel agent in advance to make arrangements. You can pay the remaining balance with Peruvian Soles, Dollars (or a combination), or  VISA.

CANCELLATIONS FROM GUEST:

All primary deposits are unfortunately 100% non-refundable. However, the earlier you notify us of a cancellation, the better we can assist you. Please see the cancellation policy in each tour since every tour has a different types of permits and bookings.

If you cancel 8 weeks or more days before departure: Cancellation fees equal the amount of your deposit.

  • 8 weeks to 4 weeks before departure: 60% of the total tour price is due.

  • 4 weeks to 5 days before departure: 80% of the total tour price is due.

  • 5 days to 36 hours: 90% of the total tour price is due.

  • 36 hours or less before departure: 100% of the total price is due.

CANCELLATIONS FROM TREXPERIENCE:

We reserve the right to cancel, modify any trip due to weather conditions, natural disasters, strikes or any circumstances beyond our control. Also, group tours require a minimum number of participants to avoid cancellation. In such cases where minimum numbers are not met, we will refund yall payments but will not be responsible for any additional expenses you may have incurred.

PASSPORTS AND VISAS:

Visitors are responsible for ensuring that they have valid visas and / or passports. Passports are required to be valid for at least 6 months beyond the dates of travel.

 CHILDREN:

All children under the age of 18 must be accompanied by an adult. Discounts may apply for children under the age of 12 to share a room with two other people. Please notify to your travel agent in advance if you require a baby carrier.

 PRICES:

Prices are per person and based on sharing one tent between two people.

REFUNDS:

Refunds are processed to the credit card(s) used for the original payment.

 HOTEL ACCOMMODATIONS:

All rooms are standard twin (two single beds) rooms with private facilities. Hotel upgrades are available. Please let us know in advance of any upgrade / special requests so we can arrange this for you.

 TRANSFERS:

For your safety, comfort and convenience, we are the only company in Cusco that offers free transfers to and from the airport to your hotel on arrival and departure. Please send us your exact arrival time in advance.

TIPPING:

Tipping in Peru is completely voluntary. Tipping guidelines are provided with your final travel documents that are provided during your tour briefing, held the day before your tour.

ASSUMPTION OF RISK:

Embarking on an adventure, such as the tours we offer, may involve risk of illness or injury caused by forces of nature, animals, insects, and flora. By booking your trip, you acknowledge these risks and are applying to participate voluntarily.

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