As a result of the COVID-19 pandemic, Peru has had imposed quarantine, border closure, and other restrictions for specific countries. The country is being affected as any other country, while Lima, the capital of Peru has most of the cases, regions like Cusco has over 1000 confirmed cases. This will make Cusco, Sacred Valley, Inca Trail, and Machu Picchu a safe destination once the travel restrictions are over.
We know you have a lot of concerns about traveling all around the world. AT TreXperience, we want to reassure all our guests that we will do everything to support all our guest who has an exiting booking with us and future bookings.
The current situation in Peru today:
The Peruvian Government has extended the quarantine until June 30th, 2020. The Peruvian borders remain closed and we are on standby for any changes in the following days. The state of emergency in Peru will soon be lifted and businesses will reopen slowly. As soon the restrictions are over, any bookings will depart with all the safety standards required.
Flexible options for Existing bookings.
All bookings are now transferable to any date in the future but remain non-refundable as the permits, tickets, trains, hotels, and other expenses we incur to organize our tours are not offering any refunds but are being flexible to reschedule.
In response to COVID-19, we’ve introduced the option to convert the amount you’ve paid to credit for future tours run by TreXperience. We know that due to the current situation and worldwide travel restrictions is difficult to make a decision for a new date right now. For this, we are introducing the new flexibilities for all our guests.
- Inca Trail Tours: You can use the 100% of your deposit to rebook on any date until Dec 31st, 2023. Please, keep in mind that permits are released the year before around the first days of October. For instance, if you want to rebook for 2021, you need to provide a travel date before September 30th, 2020. See HERE more information about booking for Inca Trail 2021.
Please note that once permits are booked, under regular circumstances these permits are non-transferable and nonrefundable.
- Alternative Treks and Tours by Train: You can use the 100% to rebook on any date until Dec 31st, 2023. You can use the amount paid to book the same tour or any other tour offered by TreXperience. The tours can be rescheduled at any time up to 48 hours before the departure at no cost at all.
Flexible dates for Future bookings.
- Inca Trail Tours: Book your tours in advance and benefit from the 10% discount in our group departures. For all tours for 2020 and 2021, you can change the date of departure with no cost at all until September 30th, 2020.
- Alternative Treks and Tours by Train: Book the best alternative tours and benefit from the group departure discounts. For all future bookings, in case you can’t travel or there are travel restrictions, you can change departure time as many times as necessary with no charges at all.
Coronavirus Travel FAQs
My tour has been suspended or canceled – what happens?
If you have a tour scheduled to depart between March 16th, 2020, and June 30th, 2020. You will be able to rebook the same tour or any other tours with TreXperience at no extra fees. Also, all rebooking’s will automatically apply the 10% discount with no exception of tours or time of rebooking. In the case that you have paid in full, you will have a complimentary day tour for all your party (City tour, Sacred Valley, Humantay Lake, or Rainbow Mountain tour).
How to convert my deposit into Credit for future tours?
Send us an email to Info@trexperienceperu.com or call to +51 957 011 937, you can send contact us on WhatsApp as well on the same number, you need to specify the date, number of travelers.
When do I need to provide a new travel date?
For Inca Trail tours; if you planning to rebook for this year 2020, the earlier you provide a travel date the better to get your preferred date. Please keep in mind that permits tend to sell out fast. For 2021, the ideal is to provide a travel date before September 30th of this year. The 2021 Inca Trail permits will be released on the first days of October 2020.
For Alternative tours; you can rebook at any time in the future depending on departure availability. The tours can be rescheduled in need at no cost at all.
What happens if we still have travel restrictions on my travel date?
If we still have travel restrictions when your travel date, we will be able to assist you and rebook with no extra cost.
Can I change the number of travelers and names?
Only for rebooking’s, you will be able to transfer your reservation and deposit to any friend or family member. For Inca Trail tours can be done before we book the new permits. Please contact us to firstname.lastname@example.org
A Humble Message from TreXperience
TreXperience is a local Peruvian tour company. We are committed to helping all our guests, staff, and community during this difficult situation. Originally, we never thought that Coronavirus was going to affect so bad to the whole world. We know things are getting tough everywhere, everything has stopped, millions of jobs lost in Peru, especially in Cusco that is 90% tourism-based city. TreXperience has decided not to lay off any of our regular staff, and we are supporting with monthly bonuses to all our porters, chef, and guides.
if you are unable to reschedule, the nonrefundable deposit will go straight to support our porters, chefs, and all our staff in a more vulnerable situation.
If you cancel your tour now and decide to travel to Peru later in the future, please just send us an email and we will reactivate your booking and your deposit will be used for your new tour. This way we will make sure you do not lose any money, but you also help us to support our staff.
Founder of TreXperience